Understanding our commitment

Welcome to Candy Cloud Hookah's official Terms & Policies page. Here, you'll find everything you need to know about booking our mobile hookah services, purchasing our products, and how we protect your personal information. We believe in transparency and want to ensure a clear and enjoyable experience for all our valued clients.

Your privacy matters

Candy Cloud Hookah respects your privacy and is committed to protecting your personal information. Any details you provide—including your name, phone number, email address, event location, or payment information—are used solely for booking, communication, and service purposes. We do not sell, trade, or share customer information with third parties for marketing or advertising.

Information we may collect:

  • Name
  • Phone number
  • Email address
  • Event address/location
  • Booking details
  • Payment confirmation information (when applicable)

How your information is used:

  • To confirm and manage bookings for our mobile hookah service
  • To communicate about your event
  • To process payments securely for hookah services and products
  • To provide customer support

Payment security: All payments are processed through secure, third-party payment providers. Candy Cloud Hookah does not store full credit/debit card numbers on our website or devices.

Data protection: We take reasonable security measures to protect customer information from unauthorized access, misuse, or disclosure.

Your privacy rights: Customers may request to review, update, or delete their personal information at any time by contacting Candy Cloud Hookah.

Cancellations, rescheduling & refunds

Candy Cloud Hookah understands that plans can change. The following policy ensures fairness for both the client and our business regarding mobile hookah service bookings and product purchases.

Appointment cancellations:

  • 48+ hours before event: Full refund of any payments made minus deposit (if deposit is non-refundable), or option to reschedule at no additional cost.
  • 24–48 hours before event: 50% of total service cost may be refunded or one free reschedule within 30 days.
  • Less than 24 hours before event / same-day cancellation: Payments are non-refundable due to preparation time, inventory, and scheduling commitments for your mobile hookah appointment.

Rescheduling policy: Clients may reschedule one time without penalty if notice is given at least 24 hours in advance. Additional reschedules may require a new deposit.

No-show policy: If the client is unavailable at the agreed location/time and no communication is made, the booking is considered a no-show and payments are non-refundable.

Refunds for services: Refunds are not provided once service has started or been completed, except in rare circumstances where Candy Cloud Hookah is unable to fulfill the agreed service.

Product returns (if you sell items): Unused and unopened hookah products may be returned within 7 days of purchase with proof of purchase.

Non-returnable items:

  • Opened mouth tips
  • Used hoses
  • Flavors/shisha once opened
  • Any hygiene-related items

Age restrictions & safety guidelines

As per legal requirements and for the safety and enjoyment of all our clients, participants must be 21 years or older to engage in any mobile hookah service experience provided by Candy Cloud Hookah or purchase any hookah-related products. We strictly enforce this age restriction.

Please have a valid ID ready if requested during your mobile hookah service booking or setup. We are committed to responsible service and promoting a safe environment for everyone.

Agreement

Client agrees to these terms upon booking.

All damages will be documented with photos.

Payment for damages is due immediately after service.

 

 

☐ I agree to the Privacy Policy and understand my personal information will only be used for booking and communication purposes.